What is ‘Omotenashi Meter’?
'Omotenashi' was a part of the campaign used by Japan during their presentation
for the 2020 Olympics. It was based on the excellence of Japanese customer
service, and while it’s pretty good, it can also be pretty lacking
in certain places.
This meter is my way of rating the customer service level (out of 5 stars) of various attractions and sightseeing spots in Kansai Japan from the lens of someone who is not Japanese (and does not work for the tourism bureau). It’s based on my personal experience with the staff, the availability of information in other languages, accessibility price and transport wise, and other common tenets of CS.
This meter is my way of rating the customer service level (out of 5 stars) of various attractions and sightseeing spots in Kansai Japan from the lens of someone who is not Japanese (and does not work for the tourism bureau). It’s based on my personal experience with the staff, the availability of information in other languages, accessibility price and transport wise, and other common tenets of CS.
That's the short version, if you're interesting in the ideas and concepts of 'Omotenashi' you can venture beyond the cut, but I'm warning you, it gets a little abstract (read: rambly) at times. Oops.
